Refund policy

Last updated: October 24, 2026

Returns

Every FOIP item is printed to order just for you, so we don't accept returns or exchanges for a change of mind or a wrong size choice, unless applicable law requires it. The size notes on each product page and in our FAQ can help you pick.

Anything that arrives damaged, misprinted or wrong is always covered (see below).

How to start a return

Email us at hello@itsfoiptime.com with your order number before sending anything back. Please don't post items to us without contacting us first.

Damages and issues

Please check your order when it arrives. If an item is damaged, defective, misprinted, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you for that item.

If your package is lost in transit, contact us and we'll work it out with the carrier and our print partner.

Exceptions and non-returnable items

Because items are custom printed to order, they can't be returned for a change of mind, including choosing the wrong size, unless applicable law requires it. This does not affect items that arrive damaged, misprinted or wrong.

Exchanges

We don't offer exchanges for a different size or design. If we sent the wrong item or size, we'll replace it with the right one at no cost to you.

Cancellations

We can cancel an order that has not gone into production yet. Email us as soon as possible. Once printing has started, the order can't be cancelled.

Refunds

If we approve a refund, it goes to your original payment method. Your bank or payment provider may need a few extra days to process and post it.

If you do not see your refund within a reasonable time after we approve it, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.